At HNR Global Auto Parts, we strive to provide quality automotive parts and a smooth shopping experience. Because our products may be fulfilled through authorized U.S. distributors, certain returns and refunds are subject to supplier approval and requirements.

 

When You Can Request a Return

A return request may be submitted within *30 days of delivery* when an eligible item is damaged, defective, incorrect, or otherwise qualifies under our return requirements.

Return eligibility is determined after reviewing the product’s condition and the applicable supplier’s return policy.

 

Return Requirements

Before requesting a return, please make sure:

* The product is in acceptable condition.
* All applicable parts, components, accessories, and documentation are included.
* The product has not been damaged through misuse, improper handling, modification, or alteration.
* You have valid proof of purchase, such as your order number or receipt.
* The request falls within the applicable return timeframe.

Certain special-order, custom, clearance, or final-sale products may be excluded from returns.

 

Starting a Return Request

To begin the return process, email *[support@hnrglobalautoparts.com](mailto:support@hnrglobalautoparts.com)* and provide:

* Order number
* Part name or part number
* Reason for the return
* Clear photos or videos of the product and packaging, when applicable

Our team will review the request and, when approved, provide the required *Return Merchandise Authorization (RMA)* and return instructions.

Please do not ship any product back without receiving return instructions from our team.

 

Return Review & Supplier Approval

Approved returns may need to be sent directly to the applicable supplier or distributor warehouse, including *Essendant or Ingram Micro*, depending on where the order was fulfilled.

Once the supplier receives and inspects the returned product, they will determine whether it meets their return requirements. We will proceed with the applicable refund or replacement after supplier confirmation.

 

Refunds & Replacements

Once a return has been approved, refunds will be issued to the original payment method within *5–10 business days*.

Original shipping and handling charges are generally non-refundable unless the return resulted from an incorrect shipment, supplier error, or shipping-related issue.

If an approved replacement is unavailable, we may issue a refund instead.

 

Damaged, Defective, or Wrong Parts

If your order arrives damaged, defective, or different from what you ordered, please contact us within *7 days of delivery*.

Photos or video evidence may be required to verify the issue. After review, we will coordinate with the supplier to arrange an eligible replacement or refund at no additional cost, subject to supplier approval.

 

Products That May Not Qualify

Returns may be declined for products that:

* Have been modified, altered, or improperly installed
* Show signs of misuse, abuse, or avoidable damage
* Are missing required components or accessories
* Are clearance or final-sale products
* Were specially ordered or custom-made
* Fall outside the supplier’s permitted return period
* Do not meet the applicable supplier’s return conditions

 

Cancelling an Order

Orders can be cancelled while they are still being processed and before shipment.

Once an order has been shipped from the supplier’s warehouse, cancellation may no longer be possible. The customer may then need to follow the applicable return procedure.

 

Direct-to-Customer Supplier Fulfillment

Many of our automotive products are shipped directly from authorized U.S. distributors, including *Essendant and Ingram Micro*.

As a result, return processing may depend on the individual supplier’s policies, inspection procedures, and applicable deadlines.

If the supplier determines that a returned product does not meet its requirements, the return or refund may be declined.

 

Opened & Unopened Products

Both opened and unopened products may qualify for return when permitted by the applicable supplier policy.

Opened products must remain in acceptable condition and must not show signs of misuse, improper installation, modification, or damage. All original components and required accessories should be included.

Unopened products must remain in their original condition and packaging where required.

 

Important Return Information

Every return is subject to review and approval. Return eligibility does not guarantee a refund until the product has been inspected and approved by the applicable supplier.

We recommend contacting our support team before sending any item back to ensure you receive the correct return instructions.

 

Email: support@hnrglobalautoparts.com

 Website: https://hnrglobalautoparts.com/

 Monday–Friday, 9AM – 5PM (EST)